ADD TELECOM SERVICE LLP implements automation projects intended for the entire process, as well as for particular stages at the Customer’s discretion.
Design and Development, Developing and Testing of Prototypes
In case of development of complex customer tailored
systems requiring significant investment, it makes sense to get exact
requirements, information on the application, investment amount, and parameters
of the system in view of its further replication and scaling. That permits to
mitigate risks concerned with loss or erroneous estimate of the investment
amount, as well as to mitigate technical risks associated with implementation
of advanced technologies.
In such case it makes sense to develop and test a prototype of the system in
order to obtain information needed to take a decision on the system scaling
limits and assessment of return on investment.
The result of the design and development represents a report on the system
prototype testing, obtaining of more exact data to be contained in the Terms of
Reference for the system development including information on the requirements
and intended use of the system, and, when necessary, the development of design
documentation for full-scale manufacturing of the item.
Initial Investigation Stage
The initial investigation of the facilities to be
automated includes collection and analysis of data on the condition of the
IT-infrastructure, buildings and premises, communication systems and channels,
power supply systems, software and hardware, organizational structure of
management and description of processes.
The result represents a set of reports containing a description of the facility
(facilities) to be automated, as well as initial data needed for engineering
and detailed design.
System (Outline) Design
In the framework of the system (outline) design the
following is determined: the project scope, functional architecture, content
and typology of nodes, requirements to communication channels, general
engineering requirements to equipment and engineering solutions, reasons for
choosing the manufacturers of equipment and software, requirements to
reliability and information security, requirements to operation and
maintenance, versions of the main engineering solutions.
The result represents a system (outline) design and approved Terms of Reference
for the automated system development.
Engineering Design
The engineering design stage includes development of
the main engineering solutions, feasibility study to choose the solutions,
preliminary equipment specifications, schedules, solutions concerning
addressing scheme and routing, solutions concerning reliability and information
security assurance, solutions concerning management and monitoring of automated
control system, operation and maintenance arrangement, engineering requirements
to adjacent systems.
The result of the stage represents an Engineering Design and a set of
individual technical specifications for the detailed design of functional
subsystems.
Detailed Design
The detailed design of infrastructure facilities and
information systems includes customizing of the Engineering Design solutions to
actual facilities and functional requirements.
The result of the detailed design represents a set of design estimate
documentation and operating & maintenance documentation.
Delivery of Equipment and Software
In compliance with the Detailed Design, which includes
exact specification for the equipment and software, the manufacturer of the
equipment is contacted to discuss time of manufacture, shipment, payment terms,
and warranty liabilities. The equipment ordered is delivered to the warehouse
of the contractor, then the incoming inspection and screening of the equipment
is performed and the rejected equipment is substituted with fault-free equipment,
when necessary.
The results of this stage are registered as consignment notes or certificates
of delivery signed by the officers in charge on the part of the customer.
Installation, Start-up and Adjustment Work
The installation can be started after the following conditions are met:
- the equipment and software have been delivered to the customer in full (as per the specification);
- the equipment has been delivered to the facilities as per the specification;
- the premises are ready for the installation.
The installation is performed as per the approved program, manufacturer’s guidelines concerning the installation of the equipment, etc. The results of work are registered in the following documents:
- certificates of readiness of the facilities for the installation;
- certificates of receipt of the equipment for the installation;
- certificates of the installation work completion;
- turnover documentation and records of deviations from the detailed designs.
The start-up and adjustment work is performed as per the approved schedule and procedures provided for stand-alone and integration tests. The result of work is registered in the following documents:
- stand-alone tests records;
- integration tests records;
- turnover documentation;
- start-up and adjustment work acceptance certificate.
Commissioning of the System
For the purposes of commissioning, an Acceptance Board is established and the procedures provided for the Acceptance Board operation are approved. The inspections are conducted to check for:
- meeting the requirement specifications;
- availability of the finalized and approved detailed design;
- compliance of the complete delivered and installed equipment with the project;
- availability of the integration tests records;
- availability of installation, start-up and adjustment work acceptance certificates.
Then, the acceptance tests are performed and the Certificate of the completion of construction and commissioning is executed.
Servicing and Warranty Maintenance
ADD TELECOM SERVICE LLP provides free of charge maintenance for implemented systems within the warranty period specified in the contract. In the framework of the warranty maintenance, the following is provided:
- replacement of failed equipment in the cases provided for in the terms of warranty;
- getting advice via the hotline 24 hours a day or during business hours depending on the contract terms;
- equipment recovery by means of providing an updated version of the firmware.
In addition to that, ADD TELECOM SERVICE LLP provides maintenance and repair/replace services of out-of-warranty equipment of certain manufacturers on the customer’s request.
In the framework of the contract for maintenance support of the customer’s systems, the following services may be provided:
- 24 hour support via the hot line, remote advice, visit of the specialists to deal with the problem within the customer’s facility;
- allocation of a service engineer to the customer to assure coordination in the process of dealing with problems;
- arrangement of a service warehouse and substitution of failed equipment on the customer’s request on the following day prior to delivery of the failed equipment to ADD TELECOM SERVICE LLP service laboratory;
- notifying the customers of the problems as per the information received from the manufacturers and providing the information on possible and fast alternative solutions to any case;
- regular notifications of the customers on the current status of dealing with their business;
- arrangement of regular audits of the customer’s automated systems and development of guidelines in order to improve customizing and enhance the systems.